Packaging

Wherever possible we will use paper packaging. 

However, Europe, US, Canada and Rest of World, it is not always possible to use paper due to the soft contents of the package.  If this is the case, we use 90 micron polythene mailbags.  Recycling guide: LDPE 4 (Low density polyethylene).

Low-density polyethylene, or LDPE, is number 4-coded plastic, commonly used to manufacture shopping bags, dry cleaning bags and flexible bottles and lids.  Although not as commonly recycled as number 1 polyethylene terephthalate or number 2 high-density polyethylene, LDPE recycling is gaining traction as its post-consumer uses increase. One use is combining recycled LDPE with wood to create composite lumber suitable for light applications. All these plastics can be recycled into different products, but of the three, LDPE results in the most greenhouse gas savings when it's recycled.  

But please - do not put number 4 LDPE plastic into a recycling bin unless you are sure it is accepted. Otherwise, you could contaminate an entire batch of recycled plastic.

Shipping Information

WE SHIP EVERY DAY

UK Shipping

UK Shipping - we use Royal Mail for shipping and unfortunately in recent months the costs have increased significantly.  For bulk orders I can use courier services and keep the costs to a minimum - please message for a quote.

International Shipping

We always try to keep our costs to a minimum.  We usually use Royal Mail Tracked, which does not include Signed.  We are given a proof of postage which includes your address details and the weight of your parcel, but you do not sign for your parcel which is the preferred way since Covid.  This service is cost effective and very reliable.  However, we cannot accept responsibility for your goods once they have left the UK with this service.

If you would prefer your order to be sent International Tracked & Signed then please message me with your order.    Using this service your order will be fully tracked with signature on delivery and the added cost for this service is low.  

For orders over 2kg please contact us for shipping charges.  We like to use the most cost effective carriers and this can change on a daily basis.  We regularly post 5kg + parcels around the world but we prefer to get the best current cost effective quote for you.  

Shipping times

To reduce our carbon footprint we like to support our local mobile shipping service which sets up in our village on a Monday and a Thursday and is within easy walking distance for us.  

Royal Mail states the following on their website: https://www.royalmail.com/personal/international-delivery/international-standard

UK – first class – next working day

UK – second class - - up to three working days

International Tracked 

Western Europe – within two to three working days

Eastern Europe – within three to four working days

USA/Canada and Rest of the World – within six to seven working days

If, for any reason, you are not happy with your purchase or need to exchange an item, please post it back to us.  Should you require any advice please contact us on +44 7762 787836 or email us at homefarmwensleydales@gmail.com.

If posting your return to us, please re-package your goods carefully and use the Royal Mail's Recorded Signed For™ or similar service to send your items as we cannot be held responsible for items lost in the post. Please enclose a covering letter outlining the reason for the return.

For International returns, please mark your parcel as "returned goods" otherwise it may get held up at customs which will cause your refund to be delayed.

All Returns should be posted to:

Home Farm Wensleydales
3 Samphire Place
Rock
PL27 6FZ

You have the right to cancel your order at any point up to 14 days after full receipt of the goods providing you contact us stating your desire to do so (email homefarmwensleydales@gmail.com  or call +44 7762 787836)  You will be refunded the cost of the goods but unless the item is faulty we will not be able to refund your postage.