ON THE ODD OCCASION MY WEBSITE MAY STRUGGLE TO GIVE YOU A PRICE FOR SHIPPING. THIS WILL PROBABLY BE DUE TO PACKAGE SIZE OR WEIGHT. PLEASE SEND ME A MESSAGE VIA OUR CONTACT US PAGE SO THAT THE BEST SHIPPING QUOTE CAN BE INDIVIDUALLY OBTAINED.
Packaging
Wherever possible we will use paper packaging.
However, Europe, US, Canada and Rest of World, it is not always possible to use paper due to the soft contents of the package. If this is the case, we use 90 micron polythene mailbags. Recycling guide: LDPE 4 (Low density polyethylene).
Low-density polyethylene, or LDPE, is number 4-coded plastic, commonly used to manufacture shopping bags, dry cleaning bags and flexible bottles and lids. Although not as commonly recycled as number 1 polyethylene terephthalate or number 2 high-density polyethylene, LDPE recycling is gaining traction as its post-consumer uses increase. One use is combining recycled LDPE with wood to create composite lumber suitable for light applications. All these plastics can be recycled into different products, but of the three, LDPE results in the most greenhouse gas savings when it's recycled.
But please - do not put number 4 LDPE plastic into a recycling bin unless you are sure it is accepted. Otherwise, you could contaminate an entire batch of recycled plastic.
Shipping Information
WE SHIP EVERY DAY
UK Shipping
We offer FREE SHIPPING on all orders over £50. This will usually be Royal Mail 2nd class. We make every effort to ship your order within 24 hours.
UK Shipping - we use Royal Mail for shipping and unfortunately in recent months the costs have increased significantly.
International Shipping
We offer free International shipping on all orders over £100.
We now use Delivered Duties Paid (DDP) shipping services, so you won’t face surprise fees after checkout. Your order will just be delivered. Customs duties (typically ~16%) are shown upfront as a separate line, ensuring full transparency. This change follows the removal of the US “de minimis” exemption for UK shipments, meaning even low-value orders may incur tariffs PLUS the additional tarriff of 10% USA duty. These are government-imposed, not our charges. With DDP, your order arrives smoothly—no additional costs, no extra hassle.
Standard/Tracked Service: Orders will be sent via the postal system using a tracked service. Customers will receive an email confirming their order has been shipped, which will include a link to track the order. Shipping time is 5-7 working days in USA/CA.
We always try to keep our costs to a minimum. We usually use Royal Mail Tracked, which does not include Signed. We are given a proof of postage which includes your address details and the weight of your parcel, but you do not sign for your parcel which is the preferred way since Covid. This service is cost effective and very reliable. However, we cannot accept responsibility for your goods once they have left the UK with this service.
If you would prefer your order to be sent International Tracked & Signed then please message me with your order. Using this service your order will be fully tracked with signature on delivery and the added cost for this service is low.
Shipping times
To reduce our carbon footprint we like to support our local mobile shipping service which sets up in our village and is within easy walking distance for us.
Royal Mail states the following on their website: https://www.royalmail.com/personal/international-delivery/international-standard
UK – 1st – next working day
UK – 2nd - - up to two working days
International Tracked
Western Europe – within two to three working days
Eastern Europe – within three to four working days
USA/Canada and Rest of the World – within six to seven working days
